Do you remember the good old days when you could go to Blockbuster rent a few games and easily return them without a hassle? Well, times have certainly changed and Microsoft is looking to change with them. Microsoft is currently testing out refunds for game users online. Currently users have the option to return a game within 14 days as long as the users haven’t played the game more than 2 hours. Microsoft released a statement saying, “We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability… Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members.”
Currently digital downloading platform Stream already offers refunds on purchases. PlayStation, on the other hand, does offer refunds with a catch. The users must not have started downloading or streaming their purchase. This will be something interesting to watch with Microsoft. With the mess connected to the release of No Man’s Sky, gamers want to have the ability to return a game that doesn’t live up to its promises. If I buy a game at a store I can return it without an issue. If I buy the same game online I shouldn’t have any refund restrictions. Time will tell how users respond to Microsoft’s new plan.
By Michael Obrecki